Meet the Team

I have worked in the NHS for the whole of my career, working largely in secondary care in both operational and strategic management, most recently as an Executive Director at Chelsea and Westminster Hospital.

I have a passion for service transformation which has characterised my career to date. In the 1990s I led the operational development of the UK’s first treatment centre. Following this, I led service development for London and moved to set up NHS Elect in 2003. I created NHS Elect to provide high quality, in-house support to healthcare to organisations across the country, enabling them to work together to deliver improved services.

From an initial membership of four sites, the NHS Elect team has expanded and developed the network to a membership of over 50 sites in 2011, providing a diverse range of support to colleagues across the NHS.

Outside of work I try to spend as much time as possible at home by the seaside with my husband and our two small boys and dog. I also enjoy reading, pottering around flea-markets and a little light shopping.

I work extensively with members on service improvement, the development of clinical services strategies and training and development, in particular around human dimensions of change.

Address: NHS Elect, 2 Orange Street, London WC2H 7DF
Telephone: 020 3170 6315
Fax: 020 3178 6101
Email: caroline@nhselect.org.uk

Coming from a background as a Chartered Physiotherapist and having been the first non-medical Clinical Director at UCLH, I made the transition to General Management looking after trauma and orthopaedic services.  I moved to be General Manager for Surgery at Chelsea and Westminster Hospital and then Project Director for Patient Choice at NWL Strategic Health Authority. I joined NHS Elect in 2004 and now enjoy the challenges of  working alongside member organisations to improve the efficiency and effectiveness of service delivery, and the implementation of new models of healthcare provision and commissioning.
I worked extensively with the DH 18 week and Enhanced Recovery Programmes and was Project Lead for a number of the 18w Commissioning Pathways.
I completed a Masters in Health Management at City University in 2001 and am currently training to become a Management Coach.

Project Lead for a the development of a competence based framework for assessment of advanced practitioners working in the field of hip and knee arthroplasty.

My interests outside work include Pilates and cycling on the healthy end and enjoying good food and wine in far off places, less healthily.

I work extensively with members on service improvement, the implementation of policy into practice and on a 1:1 basis with Coaching.

Address: NHS Elect, 2 Orange Street, London WC2H 7DF
Telephone: 020 3170 6315
Mobile: 07717546146
Fax: 020 3178 6101
Email:  eilis@nhselect.org.uk

The core skills which I currently use are organisational development, learning and development, service redesign, strategy development, facilitation of large and small groups, healthcare procurement, negotiation, business case development and merger & acquisition support across acute, community and primary care sectors in the NHS.

This experience has been gained through 16 years experience working at a senior level initially in teaching hospitals such as UCLH, district general hospitals and commissioners. Since joining Elect in 2004 I have worked also worked with community services, social enterprises, the independent sector and GPs. Prior to joining the NHS I spent 7 years in the IT recruitment business.

Current projects include improving tender response capacity for a number of hospitals, service redesign for a vertically integrated healthcare provider, development of a staff engagement strategy and establishing directorate business planning processes.

Time not spent at work or with my two small children is devoted to the arts, cooking and a long-standing but ambivalent commitment to Manchester United.

I work with the members on organisational development, learning and development and service redesign

Address: NHS Elect, 2 Orange Street, London WC2H 7DF
Telephone: 020 3170 6315
Fax: 020 3178 6101
Email: jim@nhselect.org.uk

I am an economics graduate currently working as a Director at NHS Elect, I have had extensive management consultancy experience, both employed and self employed, working as a Director of Commissioning within PCTs and Director of Strategy within Acute Trusts. I also have over 6 years operational experience with the NHS at a major London teaching hospital, and have spent time on secondment at the DH.

Worked with several organisations to prepare successful tender responses, redisgned reporting for commissioners to fit GP Commissioning requirements, run numerous sessions on clinical procurement practice and negotiation with providers.

I am interested in the legal and policy environment and how to apply this to individual organisations.

I can help you to develop successful tender bid documents, merger plans, clinical service due diligence frameworks, post merger integration plans, organisational responses to changing market conditions and KPIs and balanced scorecards.

Address: NHS Elect, 2 Orange Street, London WC2H 7DF
Telephone: 020 3170 6315
Fax: 020 3178 6101
Email: elliot@nhselect.org.uk

I joined the NHS in 1990 in Sheffield before moving to London and developing my operational management career at UCLH and the Royal Free Hospital. I left the NHS to deliver interim management and consultancy services to the NHS from 2004. As an interim I worked extensively across the NHS including commissioning at a PCT level, provider development at SHAs and further operational roles.
I joined NHS elect in 2009 to support the expansion of the programme working with my colleagues on the Service Improvement and Commercial and Business skills workstreams.

I work across a broad range of NHS Elect workstreams and some of my recent projects include support to procurement processes, business planning and case development, understanding the impact of policy change and facilitating clinical teams develop integra

In my spare time I enjoy going to the theatre, cooking and watching Arsenal football club. I am also a keen motorcyclist and I ride both on the road, occasionally on tracks and I also ride regularly off-road both in the UK and abroad.

I work with members on commissioning, service redesign and the implications of the Health Bill. An experienced facilitator, I also lead NHS Elect’s work with clinical teams on reviewing and improving local care pathways.

Address: NHS Elect, 2 Orange Street, London WC2H 7DF
Telephone: 020 3170 6315
Fax: 020 3178 6101
Email: paul@nhselect.org.uk

I joined NHS Elect in April 2005 as their Director, leading on the marketing of NHS Services. Prior to joining NHS Elect, I was Executive Director for Strategy and Planning at North West London Strategic Health Authority.

I have an MBA (distinction) specialising in marketing and am a Chartered Marketer. I am a regular chair of the Health Service Journal annual NHS marketing conference. I have published in Journal of Management and Marketing in Healthcare and have led overseas study tours for NHS Elect members to see best practice in marketing and operational efficiency.

I work alongside member organisations to improve the efficiency and effectiveness of service delivery, create a strong culture of marketing and benefit from new models of healthcare provision and commissioning.

I have piloted an ‘Enhancing Customer Experience’ Study Programme with Intercontinental London Park Lane for its members I have delivered customer care training to over 150 NHS front line administration, booking, reception and clinical staff.

Modern Art, Natural History, Figure Skating (watching!), cinema, enjoy watching 'The Apprentice' and 'Dragon's Den'.

I help members with marketing, branding and customer service

Address: NHS Elect, 2 Orange Street, London WC2H 7DF
Telephone: 020 3170 6315
Fax: 020 3178 6101
Email: sue@nhselect.org.uk

I have  had a succesful career at the cutting edge of the IT and Business outsourcing industries across Europe and the US before joining the NHS in 2006. My achievements took me to the position of  Managing Director of a multi national Internet Service provider. I specialised in commercial account management and major programme management.

Among my achievements was the establishment of a blue-chip learning and development function, progamme  management of major front and back office re-ingeneering  initaitve of a multi national car hire organisation.

After taking a three year sabbatical I was seeking a new challenge.  I worked on the establishment of England’s first commissioning hub: The West Midlands Central Business Support Agency (CBSA) and having embarked on a new career in the NHS went on to work with the Department of Health, Surrey PCT and Sussex Community Healthcare Trust as well as supporting other NHS Elect members.  

Development of business process training programmes including realtionship, contract and project management for member organisations.

Dogs, walking and 6 grandchildren.

My commercial background combined with my knowledge of service industries and training & development position me to assist in the changing environment the health servce currently has to operate.

Address: NHS Elect, 2 Orange Street, London WC2H 7DF
Telephone: 020 3170 6315
Fax: 020 3178 6101
Email: ernie@nhselect.org.uk

I have been working in the NHS since 1993 within the community, acute and PCT sectors.
I have gained extensive experience in operational, financial and budgetary management, contracting, service planning, strategy development and implementation, change management and whole systems redesign.
Within the acute sector, I was general manager for the Treatment Centre and, latterly, Head of Modernisation, where I supported the A&E department in meeting the 4-hour target. Within the large PCT, I led the delivery of the 18-week target across the health economy.
I joined NHS Elect in December 2008 and have worked extensively with members in supporting a variety of service improvement initiatives.
I am also project managing the Department of Health “Modernising Scientific Careers” programme, in particular supporting the delivery of a transparent, standards-driven educational and training framework for consultant healthcare scientists.
I gained an MBA in 2000.

Recently, I developed an integrated bed plan for Surgery for an acute hospital; reviewed Ophthalmology and Pre-Operative Assessment Services and developed a service specification for community-based glaucoma service.

Yoga, skiing, reading, Formula 1 racing

I am passionate about the NHS and its continuous improvement for the benefit of both patients and staff, and enjoy working with members on service improvement.

Address: NHS Elect, 2 Orange Street, London WC2H 7DF
Telephone: 020 3170 6315
Fax: 020 3178 6101
Email: nicola@nhselect.org.uk

I started at NHS Elect in December 2005 on a 5 week contract and either as a penance or a stroke of good luck (depends on what kind of day I am having) I have been here ever since.

My background is in HR  and I was an HR Manager for a  Music Company for many years.
After leaving the Music company I was approached by a recruitment agency to come in and increase their temporary workforce and to recruit for music companies, which I accomplished.

After the company was bought out I started my own recruitment company which I still run in conjuction with my work for NHS Elect.

Managing the team diaries, and, so far I haven’t managed to send one of the team to Narnia for a membership visit, but I wouldn’t rule it out in the future.

I play squash on a regular basis and am into yoga, pilates and athletics (wasn’t one of the lucky ones who got tickets for 2012 though) and anything arty, music,art,theatre etc. I am also a member of amateur dramatics groups though I am resting now

I can deal with most of your queries from the general what or who is NHS Elect and what do you do?, to events, in house work programmes. if I cant answer your query I will know a man who can.

Address: NHS Elect, 2 Orange Street, London WC2H 7DF
Telephone: 020 3170 6315
Fax: 020 3178 6101
Email: toni@nhselect.org.uk

I have been co-ordinating events for NHS Elect for over two years now, having returned to work part-time after starting a family.  Prior to this, I worked for 15 years in Public Relations  in the private sector, both in-house and in PR consultancies, latterly as the PR Director for a large French cosmetics company. Large and small-scale event organising formed part of my previous roles.

We are working hard to increase the number of delegates attending our network-wide sessions across all our member organisations. We are also keen to ensure we keep offering our most popular events, adapting and updating where necessary.

Aside from seemingly endless ferrying to and from children’s activities, I enjoy yoga, art, reading and working my way through box sets (currently The Sopranos).

Contact me with any event queries.

Address: NHS Elect, 2 Orange Street, London WC2H 7DF
Telephone: 020 3170 6315
Fax: 020 3178 6101
Email: claire@nhselect.org.uk